Your privacy on the Internet is as important to us, which is why we at FREY HEAVY DUTY believe in an active approach to safeguarding your privacy on-line. You can interact and remain assured that confidentiality, security, and your individual right to change your mind protect you.
In certain areas of this site you may choose to share personal information with us, such as your name, address or even your health information or needs. We may use this information for marketing research and other marketing and service related purposes like sending brochures you request, keeping in touch by e-mail or to process an on-line credit application. Any personal information you choose to share with us will not be disclosed to anyone outside of our company, our related companies, or our business partners who help with this site. We will never exchange or sell your personal information to any other company. Our company, will not, without your consent, release specific information about you or your account to third parties, except where such release is necessary to complete a transaction you have requested or unless we are required or allowed to do so by law. In addition, we may send information in a report, from time to time, to information reporting companies such as credit reporting agencies.
After you are a customer, your Internet sessions, including the transactions you conduct online, are archived. This allows us to process and confirm your transaction and to provide you with the history of your account transactions. Customer correspondence, both written and electronic, is retained and filed by the company. Copies of e-mails, including your e-mail address and our responses, are kept. This supports our effort to ensure all questions, concerns or suggestions are being addressed.
All information in our possession requires a unique password and username to access it. With this password you or our authorized service agents will be allowed to edit, delete or add to information you have shared while visiting our site. Additionally, the information you include in a credit or bank transaction is secure while in transit to us or third party processors of such information.
Site Traffic Monitoring
We collect anonymous information about every visit to our site by tracking Internet Protocol (IP) addresses on an aggregate basis. We do not link IP addresses to any personal information associated to the individual visitor. We use this information only to determine how to make future visits more convenient and productive for all users.
Cookies produce a luxury and convenience. They save you the trouble of reentering certain information in some registration areas, help to deliver content specific to you, and track which sections of the site are most popular.
You will only receive e-mails or mailings from our company if you have requested to be on our correspondence list. Anyone that has signed up for our products or information has automatically made that election unless specifically stated otherwise. If you are currently on our list and do not wish to receive further information from us, simply tell us.
Though our site contains links to other sites, we are not responsible for the content, links or privacy on any of those sites.
All information is fully encrypted, such as the content of terms submitted, access authorization information (such as user names and passwords), and data returned from the server to the client. Secure SSL sessions are established in areas where your personal information is being transmitted, including online services, account related e-mail, and customer order areas.
The servers are protected by several security mechanisms. First, Filtering Routers restrict access to only approved network paths. Second, firewalls limit access and prevent certain attacks. State-of-the-art firewall products from Cisco Systems, a leading supplier in the Internet communications industry, provide a secure environment for financial web applications and help protect against errors in server software applications.
External Server Security
The server must interface to the external server that is used by the financial institution for core processing. Such as balance inquires, history inquiries, and monetary transactions. These interfaces are done through firewalls and Encrypting Routers using Virtual Private Network (VPN) technologies. VPN creates a secure encrypted tunnel from a router or firewall to a matching device on the other end of the network.
Some Privacy FAQs (these may apply to future services we will provide)
Q. Will FREY HEAVY DUTY retain and collect my personal information?
A. We collect, retain and use information about you only where we reasonably believe that it will help administer our business. We must be able to identify and distinguish you and your products and services to prevent unauthorized entities from accessing your personal financial information. We will tell you why we are collecting and retaining it upon your request.
Q. What should I do when I have finished accessing confidential data?
A. When you have finished using a secure area of the Web site, make sure you always click on the "Log Out Button." When you click on it, you will be given the option to end your secure session. No further secure transactions can be conducted without re-entering your User-ID and password.
Q. Why can I still see some of my account information even after I have pressed the "Exit Secure Area" link?
A. Browser software often "caches" pages as you look at them, meaning that some pages are saved in your computer's temporary memory. Therefore, you may find that clicking on your back button shows you a saved version of a previously viewed page. Please keep in mind that caching in no way affects the security of your confidential User-ID or password. If you use your computer in a public place, please read below.
Q. What should I do if I am using a "public" computer?
A. If you use a computer that others also work and you are uncomfortable that they may view "cached" pages after you have left the station, then please quit/exit your browser software before leaving. This will decrease the possibility of anyone viewing confidential information. No other users will be able to access your account information online without your User-ID and password.
Your Comments and Suggestions
We always appreciate hearing from you and welcome your comments and e-mails. But we ask that you exercise good judgment because material we receive will be considered public and non-confidential. Additionally, we reserve the right to use any comments and e-mails you share without limitation.